Last updated: 8 January 2026

This Privacy Policy explains how PT Mokurins Digital Kreatif (“Mokurins”, “we”, “us”) collects, uses, stores, discloses, and protects your Personal Data when you access and use our services through Mokurins.com, including all related pages, features, and services (the “Services”).

By using the Services, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Definitions

Personal Data means any data about an identified or identifiable individual, either directly or indirectly, alone or combined with other information.
Processing includes collecting, recording, storing, modifying, disclosing, erasing, and/or any other action involving Personal Data.
User means any person who accesses or uses the Services.

2. Who Controls Your Personal Data

Data Controller: PT Mokurins Digital Kreatif
Website: Mokurins.com
Privacy contact email: tengku@mokurins.com

If you have questions, requests, or complaints related to privacy, you may contact us using the email above.

3. Data We Collect

We may collect the following Personal Data (depending on how you use the Services):

3.1 Identity & Contact Data

Name (if provided)
Email and/or phone number (if provided)
Other contact information you submit when contacting customer support

3.2 Account & Preference Data

Account information (if you create an account), such as username and password (stored in encrypted/hashed form)
Language preference, settings, and communication preferences

3.3 Transaction & Digital Service Data

Order details: product, amount, transaction time, payment status
Data required for fulfilling top-ups/digital products: User ID/UID, server/zone, or game account identifiers (as required for the transaction)
Transaction history and customer support records related to transactions

3.4 Payment Data

The payment method you choose and the information required to process payment
Important note: sensitive card details (e.g., full card number/CVV) are generally processed by payment providers/payment gateways and are not stored by us, except to the extent necessary and permitted by law.

3.5 Technical & Log Data

IP address, device type, operating system, browser, device language
Access logs, visit time, pages viewed, referrer/source URL
Usage analytics data to improve performance and security

3.6 KYC/Verification Data (If Needed)

In certain situations (e.g., fraud prevention, chargebacks, or compliance), we may request additional information such as identity documents or other verification details in a proportionate manner.

4. How We Collect Data

We collect data through:

Data you provide directly on the website (checkout, forms, chat/customer support)
Your activity while using the Services (technical logs, cookies, analytics)
Third parties involved in transactions, such as payment providers, antifraud partners, or digital fulfillment partners (to the extent necessary)

5. Why We Process Your Data

We process your Personal Data for the following purposes:

To process orders and deliver services (including verification and top-up delivery).
To process payments and handle confirmations, cancellations, refunds (if applicable), and transaction disputes.
Customer support, including responding to questions, complaints, and support requests.
Security and fraud prevention, including detecting suspicious activity, account abuse, and protecting our systems.
Service improvement, such as analytics, testing, bug fixes, and feature development.
Legal compliance, including tax obligations, audits, and lawful requests by authorized authorities.
Marketing/Promotions (if you consent or where permitted by law), such as newsletters, promotions, or special offers. You can opt out at any time.

6. Legal Bases for Processing

We process Personal Data based on one or more of the following legal bases (depending on the context):

Your consent (e.g., certain marketing activities)
Performance of a contract (to process transactions you initiate)
Legal obligations (e.g., recordkeeping, tax, compliance)
Our legitimate interests (e.g., system security, fraud prevention, improving Services), provided your rights do not override these interests

7. Cookies & Similar Technologies

We may use cookies/similar technologies to:

Maintain sessions and core site functionality
Remember your preferences
Provide analytics and improve performance
Enhance security (e.g., bot/abuse detection)

You can configure your browser to refuse cookies. However, some website features may not work properly.

8. Sharing Data with Third Parties

We may share your Personal Data only as necessary with:

Payment providers/payment gateways/banks/payment channels to process payments and prevent fraud.
Digital fulfillment partners (e.g., digital content distributors) to deliver products/top-ups.
IT infrastructure and service providers (hosting, storage, email, customer support tools, analytics, antifraud) acting on our instructions.
Government/regulatory authorities where required by law or a lawful request.
Corporate transactions (e.g., merger/acquisition) — data may be transferred subject to applicable law and continued protection.

We do not sell your Personal Data as a data commodity.

9. Cross-Border Data Transfers (If Any)

If our vendors/service providers are located outside Indonesia, your Personal Data may be processed outside Indonesia. In such cases, we will take reasonable steps to ensure adequate protection in accordance with applicable requirements (e.g., contractual safeguards and security controls).

10. Data Retention

We retain Personal Data only as long as necessary for:

The purposes described in this Policy
Legal obligations (e.g., transaction records, tax, audit)
Dispute resolution, enforcement of agreements, and security

When no longer needed, data will be deleted or anonymized using reasonable procedures.

11. Data Security

We implement reasonable technical and organizational measures to protect Personal Data, including access controls, encryption/hashed storage for certain credentials, security monitoring, and need-to-know access restrictions.

However, no system is 100% secure. You are also responsible for keeping your account credentials confidential.

12. Your Rights

Subject to applicable law, you may have the right to:

Request access to and a copy of your Personal Data
Request correction/updates to inaccurate data
Request deletion of data in certain circumstances
Withdraw consent (where processing is based on consent)
Object to certain processing activities
Request restriction of processing in certain circumstances

To submit a request, contact: tengku@mokurins.com. We may ask you to verify your identity to protect your security.

13. Children’s Data

Our Services are not intended for children below the age required by applicable law without parental/guardian consent. If you believe a child has provided us with data without appropriate consent, please contact us so we can take action.

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on Mokurins.com with the “Last updated” date. By continuing to use the Services after changes take effect, you agree to the updated Policy.

16. Contact

For privacy-related questions, requests, or complaints:
PT Mokurins Digital Kreatif

Email: tengku@mokurins.com

Website: Mokurins.com