Last updated: 9 September 2025
Entity (data controller): PT MOKURINS DIGITAL KREATIF ("Mokurins", "we", "us")
Registered address: Jl. Timbul No. 33, Kel. Cipedak, Kec. Jagakarsa, Kota Adm. Jakarta Selatan, DKI Jakarta 12630, Indonesia
Contact email: tengku@mokurins.com
Website: https://mokurins.com

This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Data when you access or use our websites, mobile apps, and services that provide game top‑ups, gift cards, and digital codes (the "Services"). This document is for general information only and is not legal advice. Please adapt it as needed and consult counsel where appropriate.

1) Scope & Roles

This Policy applies to Personal Data we process as controller for visitors and users of the Services. It also covers international processing necessary to serve users in multiple regions. Third‑party services (e.g., payment providers, game publishers) are governed by their own policies.

2) Legal Bases (where applicable)

Depending on your jurisdiction, we process Personal Data on one or more of the following bases: (a) consent; (b) contract performance (e.g., processing your order); (c) legal obligation (e.g., tax, anti‑fraud); and/or (d) legitimate interests (e.g., service improvement, abuse prevention) balanced against your rights. Where relevant, we aim to align with key principles of applicable laws (e.g., Indonesia PDP Law No. 27/2022, GDPR in the EEA, PDPA in Malaysia, Data Privacy Act in the Philippines, LGPD in Brazil, and Federal Law No. 152‑FZ on Personal Data in the Russian Federation).

3) Personal Data We Collect

Identity & Contact: name, email, phone/WhatsApp, social handles (if provided), country/region.
Game Account Details: game ID/UID and username, server/region, in‑game identifiers necessary for fulfillment (e.g., MLBB, Honor of Kings).
Transaction Data: order history, amounts, currency, method, status, invoices/receipts, timestamps.
Payment Data: payment tokens/identifiers supplied by Payment Service Providers (PSPs); we do not store full card numbers or sensitive authentication data.
Technical Data: IP address, device/browser type, OS, app version, SDK/cookie identifiers, usage logs, approximate location (derived from IP), diagnostics.
Support Content: messages, attachments, and proofs you share with our support team for verification or dispute resolution.

4) How We Collect Data

Directly from you: during checkout, account creation, support requests, or marketing opt‑ins.
Automatically: via cookies, SDKs, and similar technologies when you use the Services.
From third parties: payment processors, anti‑fraud providers, and game publishers, in connection with your transactions and with your authorization where required.

5) Purposes of Processing

We use Personal Data to:

Provide the Services: process orders and deliver top‑ups/digital products;
Payments & Billing: authorize, capture, settle, reconcile, and handle refunds/chargebacks via PSPs;
Security & Compliance: fraud prevention, incident response, audits, tax and regulatory obligations;
Customer Support: respond to inquiries and resolve issues;
Service Improvement & Analytics: measure performance, fix bugs, and enhance user experience;
Communications & Marketing: transactional notices and—where permitted and with your choice—promotions you can opt out of at any time;
Enforcement: protect our rights and address disputes.

6) Sharing & Disclosure

We share Personal Data only as needed and with safeguards:

PSPs & payment partners (to process payments, detect fraud, manage chargebacks/settlements).
Game publishers/partners (to fulfill top‑ups and digital product delivery per your instructions).
Service providers (hosting, analytics, customer support, anti‑fraud) under appropriate data‑processing agreements.
Authorities where required by law or valid legal process.
Corporate transactions (e.g., merger/acquisition) with appropriate protective measures.
We do not sell Personal Data.

7) International Transfers

Given our global operations, Personal Data may be transferred to and processed in countries other than yours. We implement appropriate safeguards (e.g., contractual protections and security controls) to help ensure a level of protection comparable to local law requirements, including Indonesia PDP Law and, where applicable, GDPR transfer mechanisms.

8) Cookies & Similar Technologies & Similar Technologies

We use cookies/SDKs for essential functions (e.g., login, checkout, security) and for analytics/performance. You can manage cookies in your browser/device settings. Disabling some cookies may affect functionality. If required in your region, we will present a consent banner with granular choices.

9) Data Security

We apply reasonable technical and organizational measures to protect Personal Data (e.g., access controls, encryption in transit, least‑privilege, monitoring). No system is perfectly secure; please safeguard your account credentials and devices.

10) Data Retention

We retain Personal Data only as long as necessary for the purposes described and to meet legal/financial obligations (e.g., transaction and accounting records). After that period, we will delete or anonymize data in a secure manner.

11) Your Rights

Subject to applicable law, you may have rights to access, correct, update, delete, restrict/ object to processing, data portability, and to withdraw consent (without affecting prior lawful processing). You may also lodge a complaint with a supervisory authority. To exercise your rights, contact us at tengku@mokurins.com. We may request identity verification before acting on your request.

12) Children

The Services are not directed to children below the age requiring parental consent under local law. If we learn we have collected data from a child without proper authorization, we will take steps to delete it.

13) Third‑Party Links

Our Services may include links to third‑party websites/services. Their privacy practices are outside our control. Please review their policies separately.

14) Changes to This Policy

We may update this Policy from time to time. The updated version will be indicated by the “Last updated” date. Your continued use of the Services after changes take effect means you accept the revised Policy.

15) Contact Us

Questions or requests regarding this Policy can be sent to tengku@mokurins.com. If you are not satisfied with our response, you may contact the relevant data‑protection authority in your jurisdiction.